Error: Timeout exceeded while waiting for welcome message

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Error: "Timeout exceeded while waiting for welcome message"

When connecting to Array Server with Array Studio, the following message might appear:

Timeout exceeded while waiting for welcome message. Make sure you are connecting to an ordinary FTP or explicitly secured FTP/SSL server.

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Causes/Solutions

Recent Array Server machine restart

If the physical machine on which your Array Server software is installed was recently restarted, some basic configurations (including firewall settings) may not have been loaded. Ask your Array Server administrator to restart the Array Server software.

Firewall settings

If an Array Studio client installation on a new computer, or if connecting to a new Array Server, this likely indicates a firewall configuration issue. Discuss with your Array Server administrator/IT team about allowing all required ports for communicating with Array Server, including the specified ArrayServer.cfg ports for HTTP, TCP, and FTP, or check with OmicSoft support.

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