"Could not find file" error

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Sometimes users will get "Could not find file" error messages such as

Could not find file "/test/testSample.ngsfse2".@@@


This error occurs when the network drive is not well connected at I/O moment. Usually, rerun the analysis will solve the problem.

If the exact error occurs for the same file repeatedly, please contact omicsoft.support@qiagen.com and provide the full log file.